Our Policy

Frequently Asked Questions: 

  1.   How can I check the status of my order?

Don’t worry, we’ll keep you up to date. As soon as your order is placed, we’ll send you a confirmation email detailing what you ordered. If you didn’t receive a confirmation email, get in touch with us to track your order. 

  1. How does your shipping work?

We have alliances with companies such as UPS or USPS, where depending on how much your package weighs, the service it will be shipped through. 

USPS: 1-8 lbs.

UPS: 8+ lbs

  1. How long will it take for my order to arrive?

Our shipping has a 5-7 business days time frame but it can vary depending on different factors. Email us for further details. 

  1. Do you ship internationally?

Yes, we do. If you are outside The US and Canada, send us an email to request special shipping to your country. 

  1. My order hasn’t arrived / I have no tracking number / I need help with my order:
    1. We apologize for this inconvenience, please send us and email with the following information so we can check with our orders department and look for your order:
      1. Name
      2. Where are you contacting us from? 
      3. Phone number we can contact you at*
      4. Email address we can send you information to?
      5. Order Number
      6. Date of purchase
  1. I want a Return/Exchange

Gladly, please send us the following information to customerservice@ardyss.com to start your process:

      1. Name
      2. Where are you contacting us from? 
      3. Phone number we can contact you at*
      4. Email address we can send you information to?
      5. Order Number
      6. Date of purchase
  1. How do I use a promotion/discount code?

It’s easy! Simply enter your promotion code in the discount field during your checkout, select “Apply” and the discount will be activated on your order. You can only use 1 discount code per order.

  1. Can you help me with a damaged product?

We will be more than happy to help with this inquiry. We apologize that you received a damaged item. Send us an email address with the following information to schedule a call and start your exchange process. Name

      1. Where are you contacting us from? 
      2. Phone number we can contact you at*
      3. Email address we can send you information to?
      4. Order Number
      5. Date of purchase

Please note, any damaged item outside of a 90 day return window cannot be returned, exchanged or refunded.

  1. What payment options are available?

We accept Visa, MasterCard, and PayPal.

  1. What size should I buy?

Check out our measurements tables and if you still need help send us a message through our chat, WhatsApp or email address to get more assistance!

  1. When will you have a restock?

We apologize if your favorite products sold out. We’re working very hard on restocking them as soon as possible. In the meantime, select your model, size and color to send us an email and request yours as soon as possible!